1. Order Cancellation

• Before Shipping:
  • Customers may cancel their order before it is shipped by contacting us at support@printsofpink.com.
  • A full refund will be issued to the original payment method for cancellations made before shipping.
• After Shipping:
  • Once the order has been shipped, cancellations are not allowed. However, you may initiate a return as per our Return Policy.

2. Refund Policy

• Eligibility for Refunds:
  • Refunds are only available for items returned within 7 days of delivery, provided the items are:
    • Unused and in their original packaging.
    • Free from damage or alterations.
• Non-Refundable Items:
  • Customized or personalized products.
  • Items marked as “Final Sale.”
• Refund Process:
  1. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  2. Approved refunds will be processed within 7 business days and credited back to the original payment method.
• Shipping Costs:
  • Shipping fees are non-refundable unless the return is due to an error or defect on our part.
  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 48 hours of delivery with the following:
  • Your order number.
  • Photos of the damaged/defective item and packaging.
• We will replace the product or issue a refund after verifying the claim.

4. Refund Timelines

• Refunds are processed within 7 business days of approval.
• Depending on your payment provider, it may take additional time for the refund to reflect in your account.

5. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, feel free to contact us:

• Email: support@printsofpink.com
• Phone: +91-98281-19122
• Address: Jaipur, Rajasthan, India (302002)

We aim to provide a smooth shopping experience and are happy to assist you with any issues.

Thank you for choosing Prints of Pink!